Shipping Policy

Processing Time
All orders are processed within 1–3 business days. Orders are not shipped or delivered on weekends or holidays.

Shipping Time
Once your order has shipped, please allow up to 13 business days for delivery. Shipping times may vary depending on your location and are estimates, not guarantees.

Order Tracking
You will receive a shipping confirmation email with tracking information once your order has shipped. Please allow 24–48 hours for tracking information to update.

Delays
Occasionally, orders may take longer due to high demand, customs processing, or carrier delays. We appreciate your patience and will do our best to keep you informed if any delays occur.

Shipping Rates
Shipping costs are calculated at checkout based on your order and location.

Undeliverable Packages
Please ensure your shipping address is correct at checkout. HYVEN is not responsible for orders shipped to incorrectly provided addresses. If a package is returned to us as undeliverable, we will contact you to arrange reshipment, and additional shipping charges may apply.

Questions?
If you have any questions about your order or shipping, please head to our Contact Us page.